Make remote customer support a lot more personal and simpler for your agents with the help of the Google Hangouts app for Freshdesk. It takes just one click to install the Hangouts app the app allows your agents to start a hangout call with customers right from within your help desk. Your agents can not only do an HD video call but they can also provide remote assistance to your customers by taking control of their device after their authorization. Ticket requesters can also share their screens with support agents for them to get better understanding of the customers problems. So go ahead and support your customers better with the Google Hangouts app for Freshdesk
